First, the authors think that the IT departments usually should go where the sun doesn't shine, and I can't fault them for that. Then, they lambast BPR, and I can't fault them for that either. But they are very buzz-word happy and touts the BPML as the magic answer (SAP for example decided it wasn't). The book is worth reading, if you manage to disregard their extreme hype, but it isn't for novices.