The Manager's Pocketbook ^{3rd Ed.}

A pocketful of tools, tips and techniques for team leaders, supervisors and people managers at all levels of the organisation.

• The manager's role
• Management
• Management tasks
• Manager v Specialist
• Transition
• Specialist to Manager
• Role conflict
• Planning
• Principles
• The supertanker syndrome
• Checklist
• Applications
• The planning cascade
• Mission/strategic objectives
• How to set a good objective
• The evidence challenge
• Why set objectives?
• Organising
• Organising time
• Principles
• Key Goals
• Instruments
• Timesavers
• Organising work
• Job descriptions
• Job specifications
• Job maps
• Making decisions
• Leading
• Leadership
• Leader's values
• Leadership activities
• Setting direction
• Aligning the team
• Motivating & inspiring
• Controlling
• Control & motivation
• Correcting errors
• Disciplining
• Appraising
• Review timetable
• Incident file
• The appraisal interview
• Achieving
• Personal goals
• Exercise
• Job map
• Exercise
• Job mapping on the job
• Objectives
• Exercise
• Information
• Further reading
• Objective card
• Master for printing

Basic facts.